For your convenience, we will gladly exchange your purchases for their purchase price subject to the below conditions:
- For new collection items: Exchanges are accepted within 7 days from purchasing date and Refunds are not accepted.
- For sale/promotion items: Exchanges are accepted within 3 days from purchasing date and Refunds are not accepted.
- Items must be in their original condition/packaging: unused, unscented, unwashed, and unaltered having the original tags attached at time of exchange.
- The original receipt must be presented at time of exchange.
- Earrings, Piercing, Face Mask and Hair Accessories are not exchangeable.
- Exchange can be performed in any Lovisa shop in any country operated by Azadea Group, based on the local currency exchange rate.
We look forward to serving you in your next visits!