For your convenience, we will gladly exchange your items for their purchase price subject to the below conditions:
- For new collection items: Exchanges are accepted within 30 days and Refunds within 15 days from purchasing date.
- For sale/promotion items: Exchanges are accepted within 15 days and Refunds within 7 days from purchasing date.
- Items must be in their original condition/packaging: unused, unscented, unwashed, and unaltered having the original tags attached at time of exchange or refund.
- The original receipt must be presented at time of exchange or refund.
- Cash purchases will be refunded against cash. Bank Cards purchases (Credit/Debit) will be refunded against the Bank Card (Credit/Debit) used for the original purchase.
- Accessories, underwear and swimwear are neither exchangeable nor refundable.
- Exchange can be performed in any Tezenis shop in any country operated by Azadea Group excluding Egypt, based on the local currency exchange rate.
- Refund can be performed in any Tezenis shop only in the country where the purchase was made.
We look forward to serving you in your next visits!